Frequently Asked Questions

G8 IT is a Utah-based technology partner offering enterprise IT services and modern AI automation under one roof. Founded by Adam Gleason with 30+ years of IT experience, and led on the AI side by Ammon Gleason, a graduate AI researcher at the University of Utah.

Our office is in Draper, Utah, 84020. We support clients across the Wasatch Front in person and nationwide remotely.

No. On-site work is concentrated along the Wasatch Front (Salt Lake, Draper, Lehi, Provo, Ogden), but our managed IT, cybersecurity, software, and AI automation work is delivered remotely to clients nationwide.

Standard support: Mon–Fri 8:00 AM–6:00 PM. 24/7 Emergency Support for managed-IT clients on emergency contracts.

Yes. We build marketing sites, e-commerce stores, internal web applications, REST/GraphQL APIs, and native iOS/Android mobile apps. We can also take over hosting and ongoing maintenance after launch.

Yes — threat detection, endpoint protection, employee security training, security audits, controls that support HIPAA and SOC 2 compliance efforts, and incident response planning. We can run an initial audit to find gaps before recommending any spend.

Yes. We commonly onboard companies that are leaving another MSP, or migrating from in-house IT to a managed model. Onboarding includes a documentation audit, network/asset discovery, password/credential reset, and a 30-day stabilization plan.

G8way is G8's self-hosted remote access product for Windows and Linux — a TeamViewer-class alternative used daily by G8's own MSP team. Low-latency control without routing sessions through a third-party cloud. Early access available.

We build custom AI agents, AI phone agents that answer calls and book appointments, chatbots, workflow automations (Zapier/Make/custom), and we audit operations to identify where AI will move the needle and where it won't.

We're model-agnostic. We pick what fits your data, budget, latency, and privacy needs — that includes leading cloud models from Anthropic, OpenAI, Google, and xAI, as well as open-source and fully local models when data sensitivity or cost demand it.

Yes. For sensitive data, regulated industries, or long-term cost control, we deploy open-source models (Llama, Mistral, Qwen, and others) on your own servers or on-prem GPUs. Your data never leaves your network.

It depends on the deployment. A properly designed AI system has clear data-handling boundaries: which provider, where data is stored, retention policy, and whether the model can be fine-tuned. We map all of that up front and document it before anything ships.

A focused AI agent or workflow automation typically goes from audit to live in 2–6 weeks. Larger multi-system projects are scoped as 8–16 week engagements with weekly checkpoints.

Yes. G8 builds AI Phone Agents and offers G8keeper, a 24/7 AI receptionist from $299/mo that answers calls, books appointments, routes callers, and logs conversations. Setup is handled by G8 engineers.

Yes. Our AI practice — led by Ammon Gleason — builds custom AI agents, website and SMS chatbots, and workflow automation. We deploy cloud LLMs or fully local/private models depending on your privacy, latency, and cost needs.

It varies — a simple website is different from a custom AI phone system. We can usually give a budget range on a 30-minute discovery call, and a fixed proposal within a week. Tell us your situation and we'll be straight with you.

Managed-IT plans are typically annual with month-to-month after the initial term. Project work has no ongoing commitment. AI automations include a 30-day support window post-launch by default.

Yes — the first 30-minute discovery call is always free. For larger engagements we also offer a paid, deeper audit that we credit back if you move forward with us.

Not much. A one-paragraph description of what you're trying to fix or build, rough timeline, and (if you have one) a budget range. We'll handle discovery from there.

Absolutely. The first call is a 30-minute conversation, no obligation. We'd rather make sure we're the right fit than push a contract.

For active managed-IT clients, use the support channel from your onboarding doc. Otherwise: phone +1 (801) 712-3241 during business hours, or email contact@g8support.com.

If you're on a 24/7 managed-IT plan, use your emergency line from onboarding. Otherwise, email contact@g8support.com and we'll respond first thing the next business day.

Email contact@g8support.com with your company name and the invoice number — we'll respond within one business day.