# G8 IT FAQ

Canonical page: https://g8support.com/faq

Short answers for common MSP, cybersecurity, and AI-automation questions. Prefer the HTML FAQ for the full list with FAQPage JSON-LD.

## Who is G8 IT?

Utah-based IT + AI automation partner (Draper / Wasatch Front) founded by **Adam Gleason** (Founder & President) with **Ammon Gleason** leading AI & Engineering. Tagline: **IT Done Right. AI Done Smart.**

## Do you offer managed IT and AI under one roof?

Yes: managed IT, cybersecurity, cloud, and help desk plus custom AI agents, AI phone agents / G8keeper, chatbots, and workflow automation.

## Are you HIPAA or SOC 2 certified?

We provide controls and documentation that **support** HIPAA / SOC 2 compliance efforts for agreed scope. We do **not** claim that your organization is certified or compliant; that remains your responsibility. See https://g8support.com/disclaimer.

## What are your SLAs?

Managed clients get **defined** SLA response times in the service agreement (not blanket "guaranteed" marketing claims). Details are scoped per engagement.

## How do I contact you?

- https://g8support.com/contact
- contact@g8support.com
- (801) 712-3241
- Hours: Mon–Fri 8:00 AM–6:00 PM MT; 24/7 emergency support for managed-IT clients

## Citeable companions

- [llms.txt](https://g8support.com/llms.txt) · [index.md](https://g8support.com/index.md) · [services.md](https://g8support.com/services.md) · [Disclaimer](https://g8support.com/disclaimer)